Refund policy

Return and Refund Policy

Thank you for choosing Sandy Slimes, LLC. We take great pride in creating high-quality, handcrafted products to ensure an enjoyable experience for our customers. Please review our return and refund policy carefully, as all sales are final and returns or refunds are generally not accepted.

1. All Sales Are Final
Due to the handmade nature of our products, all sales are considered final once an order is placed. We do not offer returns, exchanges, or refunds for any reason, including but not limited to:

  • Change of mind after purchase.
  • Dislike of the texture, scent, or color of the product.
  • Improper storage or handling of the product after delivery.

2. Discretionary Refunds
Refunds may be issued solely at the discretion of Sandy Slimes, LLC under exceptional circumstances. These may include:

  • Products damaged during shipping.
  • Missing items from your order.
  • Incorrect items received.

If you believe your situation qualifies for consideration, you must contact us within 3 days of receiving your order at sandybroslimes@gmail.com with the following information:

  • Order number.
  • Photos of the damaged or incorrect product.
  • A brief description of the issue.

Failure to provide the required documentation within the specified timeframe may result in your request being denied.

3. Eligibility for Refund Consideration
Sandy Slimes reserves the right to determine whether a refund or replacement is appropriate based on the information provided. Refunds or replacements are not guaranteed and are issued at our sole discretion.

Refunds will not be issued in the following cases:

  • Claims of product damage or defect made after the 3-day reporting window.
  • Issues arising from improper use, storage, or handling by the customer.
  • Dislike of scent, color, or other subjective preferences.

4. Shipping Costs
Shipping costs are non-refundable, and customers are responsible for all shipping charges on any approved replacement items.

5. Contact Us
For inquiries about our Return and Refund Policy, please email us at sandybroslimes@gmail.com.

By purchasing from Sandy Slimes, LLC, you acknowledge and agree to the terms outlined in this policy. Thank you for understanding our commitment to maintaining the quality and integrity of our products.